Contact

View All >

Do you have Any Doubts?

Consult our list of frequently asked questions and find the answer to your doubts in the best way.

How do I set up my Amazon account for local taxes?

To get your amazon account to apply for local tax exemption, you must go here.
Click on the “Tax Exemption Wizard” link.
Select the state of “Florida”.
Select the “Other” type.
Upload the following file.

In about 10 minutes you will have all your purchases to any address in Miami totally Tax free!

‍

How to request home delivery?

Follow these steps to request your home delivery with TUPAQ Courier:

‍
1️⃣ Log in to your account from the app or from www.TUPAQ.com.do
2️⃣ Verify your packages and make sure they are in “available” status.
3️⃣ Select the “Pay” option and review the details of the amount and packages reflected in your account.
4️⃣ Click “Continue”.
5️⃣ Choose the delivery option: “Home delivery” if you wish to receive your package at home, “Pick up in store” if you prefer to pick it up at a service point, if you select “Home delivery”, confirm that your address is correct.
6️⃣ Confirm and select your payment method to complete the order. Important: Home deliveries are made within 24 working hours after payment.‍

What do I have to do to obtain a TUPAQ Courier franchise?

Start the process by sending us an email to hello@tupaq.com.do where you indicate the province and sector in which you are interested in developing a TUPAQ franchise.

Why choose TUPAQ?

Because it is the courier that adapts to your lifestyle, offering you all the benefits that really matter to you in one place, at TUPQ we bring you A PACKAGE OF ADVANTAGES:

24 hour service
Free delivery
Online payment and Auto Pay available
Address Tax free
No additional charges for hamzat merchandise
Free returns*

My package sent by the USPS supplier shows as "DELIVERED" but it is not visible in my account.

This peculiarity arises because packages sent by USPS show "DELIVERED" when they arrive to our postal zone 33166, not necessarily to TUPAQ Courier Miami. Actual delivery of these packages is made to our warehouse within 1 to 5 business days after the "DELIVERED" status is recorded. This process ensures that your shipments are handled and received efficiently in our logistics center.

If I want to buy a product online and I have no way to pay the supplier, can I do it directly in TUPAQ?

We offer the service of online shopping through our virtual store. To use this service, simply visit our office with the details of the item you wish to purchase. It should be noted that this service carries an additional charge, which is clearly specified in our online store. This additional amount must be paid in cash before we proceed with the purchase of the desired item. We are here to facilitate your online shopping experience in a transparent and convenient way.

How should I enter my data and shipping address for my online orders?

Here is how you can register your address on online stores. Don't forget to include your account number/mailbox.

YOUR NAME TP-XXXX

8308 NW 68TH ST

MIAMI FL 33166

1-786-803-8923

‍

Is it safe to shop online?

Exploring reputable online stores such as Amazon, Apple, Shein, Target, and Gap ensures a secure tracking of your orders, from purchase to delivery at our facilities.

On auction platforms like eBay, the key is to carefully review the seller's reputation. We recommend prioritizing sellers with higher ratings to ensure a positive experience.

From what amount are customs duties applied?

For shipments to the Dominican Republic, it's important to note that items with a value exceeding US $200.00 are subject to taxes. The applied tax rate may vary depending on the product category, including technology, cameras, computers, and personal items. It is advisable to check the percentages for each category to understand the specific fiscal impact on your shipment.

What should I do if I am not the account holder and want to pick up a package?

The account holder can send an authorization via email to the Customer Service Department. This email should include the details of the designated person for picking up the package. Once this authorization is granted, the designated person will be permanently authorized on the customer's account to carry out safe and convenient pickups.

What is the work schedule in miami?

Our Miami warehouse receives packages from Monday to Friday from 8:00 AM to 5:00 PM and is closed on holidays.

Contact us

Customer service

Write to us

Do you have Any Doubts?

Boxy is on the go

Download our app

bROWSE

lINKS